Refund and Return Policy – MallKart.in

Effective Date: March 11, 2025

Introduction

Welcome to MallKart (“we,” “our,” or “us”). This Refund and Return Policy outlines the conditions under which you—the customer—may request a return, replacement, or refund for products purchased on MallKart.in.

By completing a purchase on our platform, you confirm that you have read, understood, and agree to be bound by the terms outlined in this policy.

🛍️ Eligibility for Returns and Refunds

We understand that issues can arise, and we aim to resolve them promptly and fairly. You may request a return or refund if your situation meets the following conditions:

✅ Return/Refund

  • The product was received in physically damaged condition.

  • You received a product that was damaged upon delivery.

  • The box was missing accessories or items as described.

  • The wrong item was delivered, or the product does not match your order.

⚠️ IMPORTANT: These issues must be reported within 48 hours of delivery. Any claim raised after this window may not be eligible for return or refund.

🚫 Non-Eligible Conditions

  • Incompatibility with other devices or accessories not supported by the product.

  • Buyer’s remorse or ordering the wrong model.

  • Products altered, used, or tampered with after delivery.

  • Products returned without all original accessories, tags, manuals, packaging, and proof of purchase.

📸 What You Need to Provide

To validate your return request, please ensure the following:

  • A clear video of the unboxing process, showing the product in its original condition and demonstrating the issue.

  • The item must be unused and untampered, with no signs of wear or damage caused by customer handling.

  • All included materials—original packaging, MRP tag, user manual, warranty card, and accessories—must be returned intact.

  • A valid order number, receipt, or sales invoice.

  • The serial number or IMEI of the product must match our records.

🔄 Return Evaluation & Approval

Once we receive your returned item, we will inspect it thoroughly. A refund or replacement will be initiated only if all the following conditions are met:

  • The product matches the item shipped.

  • It is confirmed that damage did not occur while in your possession.

  • All original components and packaging are present and undamaged.

  • The issue is valid and covered under this policy.

Products that fail to meet these conditions will be returned to the customer without refund.

🚫 Non-Returnable Items

Certain items are excluded from return eligibility, including but not limited to:

  • Drones or electronics with activated software or firmware.

  • Customized or personalized accessories.

  • Products purchased as part of final sales or clearance offers.
    For clarification on specific items, please contact our support team prior to placing your order.

🔁 How to Initiate a Return

To request a return, follow these simple steps:

  1. Log in to your account at www.MallKart.in.

  2. Navigate to the Order History section.

  3. Select the relevant order and click on ‘Initiate Return’.

  4. Follow the on-screen instructions and upload the required documentation (e.g., unboxing video).

Our team will review your request and respond with next steps.

💳 Refund Options

If your return is approved, you may choose from the following refund options:

🔹 MallKart Store Credit

A fast and flexible option. The refund amount is credited to your MallKart account for future purchases.

🔹 Original Payment Method

We will return the amount to your original payment source (credit/debit card, UPI, bank account, etc.).

Please note: Refund processing may take 5–10 business days, depending on your payment provider’s policies.

🚫 Advance Booking Amounts

All booking amounts, partial payments, or deposit amounts made for pre-orders or special requests are non-refundable once the order has been processed—even if cancellation is requested afterward.

📦 Return Shipping Responsibility

You are responsible for shipping the item back to us unless stated otherwise in writing by our team.

We strongly recommend using:

  • A trackable courier service

  • Shipping insurance for high-value products

Shipping charges are non-refundable, and MallKart is not liable for lost or damaged returns during transit.

📞 Contact Information

Have questions or need help?
Our dedicated support team is available 24/7 to assist you.

Email: mallkart@gmail.com
Phone / WhatsApp: +91 62814 59410
Response Time: Within 30 minutes
Business Address:
MallKart Technologies,
Cyber Gateway, Block C, Level 1, Wing 1,
Hitech City Road, Madhapur,
Hyderabad – 500081, Telangana, India

🛡️ Policy Changes & Updates

We reserve the right to modify or update this Return and Refund Policy at any time. All changes will be posted on our website, and the "Effective Date" at the top of the page will reflect the latest revision.

We encourage customers to review this page periodically to stay informed.

✅ Final Agreement

By placing an order with MallKart.in, you acknowledge and agree to abide by all terms and conditions outlined in this policy.

We appreciate your trust in us and thank you for shopping at MallKart—your one-stop destination for drones, accessories, and lifestyle technology.